Snappers FOH Manager
Role:
This role is responsible for the daily FOH operations and performance of Snappers Turtle Bay Cafe. All FOH staff at this location will report directly to the location manager. Location manager reports directly to the Hospitality General Manager, Director of Hospitality Administration, and Hospitality Operations Manager. **The following list of duties is not exhaustive. **
Responsibilities:
- Managing and training of all FOH restaurant staff.
- Maintain a positive culture that exemplifies Marina District core values and execute vision of management & ownership.
- Document and execute initial disciplinary actions in regards to minor issues
- Ensure cleanliness of location both indoor and outdoor are of the highest standards and in compliance with food safety codes.
- Assist with staff scheduling or coverage, if needed.
- Maintain guest satisfaction by table touching and resolving issues on the spot.
- Handle employee issues or discord at the ground level.
- Act as a float as needed, including back of house.
- Empower and support staff in resolving guest issues in real time before they escalate.
- Relay positive reviews, praise, and constructive feedback to staff.
- Complete weekly inventory of product.
- Note significant waste and communicate with staff or vendor.
- Maintain weekly pars according to season and volume, and enter orders.
- Communicate with manager and marketing department.
- Brainstorm ideas for company growth and profitability.
- Check in all beverage deliveries and report any deficiencies or damage to vendor for credit.
- Ensure that all invoices are collected, corrected, and forwarded to accounting.
- Exercise FIFO (first in; first out) and confirm that product is being correctly rotated.
- Work closely with event manager to ensure events are well staffed and prepared for.
- Run daily checks and following cleaning schedule for equipment.
- Reconcile and record daily cash and submit daily reports and receipts.
- Make change orders to the bank as needed.
- Run deposits to Accounting daily.
- Calculate and distribute tipouts in a timely manner each week.
- Troubleshoot IT issues with the POS, TVs, ATMs, and credit card readers.
- Program POS computer with new items, price changes, specials, & merchandise updates.
- Work with operations manager to select vendor products for the season.
- Ensure that labor laws are observed by minors and policies are strictly followed.
- Keep employee contacts up to date with new and exiting staff members.
- Lead regular staff meetings.
- Work in tandem with your scheduling manager to keep labor costs down.
- Create motivational opportunities and incentives to build sales & morale.
- Keep COGS low.
- Create and assign seating charts and divide sections for the day.
- Confirm that the restaurant is ready for business.
- Work closely with kitchen manager to stay up to date on menu changes.
- Make sure FOH staff are informed in a timely manner of pertinent information.
- Make certain to keep operations and administration managers up to date.
This is a year around full-time position with overtime pay Memorial through Labor Day. Weekends and some evenings are required, with much more flexibility to be enjoyed during non-peak season. Pay will commensurate with experience, but we can train the right candidate. Great employee bonus plan and benefits.
Submit resumes or inquiries to tina.scharnberg@parksmarina.com
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